Privacy Policy

INTRODUCTION

Tisoro Global ("Tisoro", "we", "us", or "our") is a multinational professional services firm providing consulting, advisory, and technology-driven solutions across a range of sectors. We recognize the importance of your privacy and are fully committed to protecting any personal data you share with us. This Privacy Policy explains, in detail, how Tisoro Global collects, processes, shares, and safeguards your personal information when you interact with us via our website, services, or digital platforms. Our aim is to be transparent and provide you with clear information about your data rights and the protections we implement.

This Privacy Policy applies to Tisoro Global and all its affiliated entities worldwide, with each entity serving as the data controller responsible for your data in the respective jurisdiction. When you engage our services, we will specify which Tisoro Global entity will be the controller for your data processing needs.

THE PERSONAL DATA WE COLLECT FROM YOU

We collect personal data from you to enhance your experience with Tisoro Global and fulfill our contractual obligations. This section outlines the types of information we gather, either directly from you or automatically, as you interact with us.

Information You Provide Directly:

Contact Data: When you engage with us, we collect contact details, including your first and last name, email address, phone number, and additional contact information.

Marketing Data: This data includes information regarding your communication preferences and responses to surveys, feedback requests, or marketing campaigns.

Inquiry Data: The details you share when you contact us, such as the nature and purpose of your inquiry, are collected and processed to serve you better.

Service Review/Referral Data: If you provide a review of our services or refer our services to others, any personal data you submit as part of this process is collected.

Information Collected Automatically:

Technical Data: We gather information about your device, such as the type, browser settings, IP address, and any accessibility tools used to access our website, which helps us optimize the user experience.

Usage Data: We monitor user interactions, including login information, navigation paths, and time spent on different website pages to improve site functionality.

Location Data: We may collect approximate location data based on your IP address to tailor content or services specific to your region.

Preference Data: To provide personalized services, we collect information about your preferences, such as your interests in specific services or products.

Social Media/Third-Party Data: If you interact with us through social media or other platforms, we may collect relevant data you choose to share on those platforms. We may use cookies or similar technologies to gather information about your activity on our website, as detailed in our Cookie Policy.

We also use cookies and other similar technologies to collect information about your use of our website and online platforms. For more details, please refer to our Cookie Policy.

HOW WE USE YOUR PERSONAL DATA

Tisoro Global uses your personal data to ensure a positive and secure experience. The specific purposes for processing data include:

1. Providing and Enhancing Your Website Experience: Your Technical, Usage, Location, and Preference Data enable us to manage and optimize our website, troubleshoot potential issues, and present content in a way that meets your expectations. This processing aligns with our legitimate interest in delivering a seamless and user-focused website experience.

2. Responding to Inquiries and Providing Information: We use your Contact, Inquiry Type, and Inquiry Details data to respond promptly and accurately to any questions or requests. This processing is essential to serving you, especially if you are a prospective client seeking information on our services.

3. Running Marketing Campaigns and Analytics: Tisoro Global may use your Contact, Marketing, Preference, and Social Media/Third-Party Data to deliver targeted marketing campaigns, including newsletters, tailored offers, and service updates. We assess the effectiveness of these campaigns based on consent or legitimate interest in promoting our services effectively.

4. Complying with Legal Obligations and Protecting Our Rights: We may disclose your personal data when required by law, such as in response to court orders or legal requirements, or to safeguard the rights and safety of our employees, clients, or business partners. This processing is critical for compliance with legal obligations and protecting our legitimate interests.

SHARING YOUR PERSONAL DATA WITH THIRD PARTIES

We may share your personal data with specific third parties, in compliance with this Privacy Policy, to support Tisoro Global’s operations and meet your needs. This includes:

1. Service Providers and Sub-contractors: We partner with third-party providers and sub-contractors to facilitate various business operations, including IT support, marketing services, and back-office functions. These third parties process data strictly per our instructions, and their use of your data is limited to services provided to us.

2. Affiliated Companies: Data may be shared with other entities within the Tisoro Global group, providing administrative support, reporting, or control services that benefit the specific service you engage with.

3. Disclosures Required by Law: When legally obligated, we may share personal data with governmental agencies, tax authorities, or courts to meet regulatory requirements.

4. Business Transfers: In case Tisoro Global undergoes a restructuring or asset sale, data may be transferred as part of the transaction. Any other sharing of your data will only occur with your consent or instructions.

TRANSFERRING YOUR DATA

As Tisoro Global operates on a global scale, we may transfer your personal data to countries with varying data protection standards. We implement adequate safeguards, such as the European Commission-approved standard contractual clauses, to ensure your data’s security across borders. Our commitment is to maintain a consistent level of data protection and uphold privacy standards, regardless of where your data is stored or accessed. Any third parties involved in these transfers must meet stringent data protection requirements.

YOUR RIGHTS AS A DATA SUBJECT

Under applicable data protection laws, you have several rights regarding the processing of your personal data. These include:

1. Right of Access: Request a copy of the personal data Tisoro Global holds about you.

2. Right to Rectification: Request correction or updating of inaccurate or incomplete data.

3. Right to Erasure: Request deletion of data that is no longer necessary for its original purpose.

4. Right to Restriction: Request a halt to processing activities, either temporarily or permanently, for all or part of your data.

5. Right to Data Portability: Request to receive your data in a structured, commonly used format and transfer it to another entity.

6. Right to Withdraw Consent: Revoke consent for processing data if consent was previously given.

7. Right to Object: Object to data processing where legitimate interests serve as the processing basis. We strive to respond to your requests within thirty (30) days, subject to any legal limitations or exemptions. Should you feel our practices violate applicable data protection laws, you can file a complaint with the relevant data protection authority?

Subject to any legal obligations or exemptions, we will endeavor to respond to your request within thirty (30) days of receipt. If you feel that we have not complied with applicable data protection laws, you have the right to lodge a complaint with the relevant data protection authority.

OPTING OUT OF PROMOTIONAL EMAIL

You can opt-out of promotional emails by using the “Unsubscribe” link and following the unsubscribe instructions in an email you receive from us or by emailing us at info@tisoroglobal.com.

We may also send service-related or transactional communications, which are not promotional. Generally, you may not opt-out of these communications. If you do not wish to receive service-related communications, you may terminate your account by contacting us at info@tisoroglobal.com.

OPTING OUT OF SMS/TEXT MESSAGES

We do not send any marketing messages or promotional messages on the verified phone numbers of our customers.

We may also send service-related or transactional communications, which are not promotional. Generally, you may not opt-out of these communications. If you do not wish to receive service-related communications, you may terminate your account by contacting us at info@tisoroglobal.com.

SECURITY

Tisoro Global prioritizes the security of your personal data, implementing various technical and organizational measures to safeguard it. These include:

• Encryption: Both at rest and in transit, ensuring your data remains secure.

• Access Controls: Limiting data access to authorized individuals only.

• Malware Protection: Safeguarding our systems from unauthorized access and potential breaches.

• Regular Audits and Monitoring: Conducting periodic security checks to identify and resolve vulnerabilities.

DATA RETENTION AND DELETION

We retain your personal data only as long as necessary for the purposes outlined in this Privacy Policy or as legally required. Once data is no longer required, it is securely deleted or anonymized. Retention periods vary based on legal obligations, business needs, or technical constraints, and we use both automated and manual processes to facilitate secure deletion.

THIRD PARTY WEBSITES

Our website may contain links to third-party websites, including social media platforms. Tisoro Global is not responsible for the privacy practices of these sites, and this Privacy Policy does not apply to them. We encourage you to review the privacy policies of any external sites you visit to understand how they collect and process your personal data.

CHANGES TO THIS PRIVACY POLICY

This Privacy Policy may be updated periodically to reflect changes in our practices, legal requirements, or industry standards. Any updates will be posted on this page, and where applicable, we will notify you by email. We encourage you to review this page regularly to stay informed about our data protection practices.

CONTACT US

If you have questions, concerns, or feedback regarding this Privacy Policy or the processing of your personal data, please reach out to our data protection team at privacy@tisoroglobal.com. We are here to help and aim to address any concerns promptly.